Maltech-Africa Hub
Last updated: 9 October 2026
If a service cannot be completed through no fault of yours, we refund the fees you paid for that service.
Consultation and assessment fees are non-refundable because the consultation is delivered when it takes place. If you proceed with the service we recommend, the consultation fee is credited toward the next phase.
After we submit an application on your behalf (proof of submission may include emails, SMS or system notifications), we work the matter through to an outcome, even if that outcome is unfavourable. If an application is rejected, we can resubmit it, but fees already paid are not refunded.
If we make an error, we correct it at no cost to you.
Delays by government departments or other third parties are followed up at no extra charge. If resolving a delay requires travel or physical attendance, that cost is billed to you.
Transport, courier, certification, third-party and government fees, and in-person submissions that require attendance at an office, are charged separately from our service fee.
If you cancel after work has begun, fees already paid cover the work done and are not refunded.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
Email info@maltechafrica.co.za with your case reference. Approved refunds are paid to the account the payment came from.